Service Desk Level 1 with Spanish M/F

Service Desk Level 1 with Spanish M/F

Permanent contract

Mission

Mission:

  • Ensure timely and effective resolution of end-user IT related issues.

Responsibilities:

  • Takes internal customer calls, logs, troubleshoots and dispatches IT issues to the next level, with the aim of ensuring quick and effective resolution
  • Collects data for internal reporting
  • Ensures service level agreements’ fulfilment
  • Schedule – availability to work in extended shifts, the schedule can be changed based on the business requirements.
  • Resolved incidents, service requests and queries
  • Up-to-date information in the relevant systems
  • Documented new known errors

Profile

  • Knowledge of Active Directory                      
  • Operating  Systems Knowledge                     
  • Office Automation Software knowledge      
  • Servers, files, folders knowledge      
  • Knowledge of Antivirus and Antimalware tools                                         
  • Wireless Devices  (Blackberry,  Windows Mobile, Symbian, Android)
  • Has used an IT Service Management tool (BMC Remedy or similar)

Core competencies:

  • Team working skills
  • Understanding of solutions and correct management of problem solution
  • Capacity of taking care of the technical documentation and following the production, experimentation and deployment phase.
  • Socially skilled
  • Self-awareness.
  • Team worker with collaboration
  • Understanding of client's issues
  • Flexibility
  • Analysis and problem solving

Languages requirements :

  • Spanish (C1 or above)
  • English (B2 or above)

Organization

Our Mission Statement
Digital and human resources at the center of the sustainable development of our society.
In a world of continuous transformation, accelerated by technological developments and societal challenges, it is necessary to adapt in an ongoing, agile way to meet the challenges of the future.

About Inetum, Positive digital flow
Inetum is a European leader in digital services. Inetum's team of 28,000 consultants and specialists strive every day to make a digital impact for businesses, public sector entities and society. Inetum's solutions aim at contributing to its clients' performance and innovation as well as the common good.
Present in 19 countries with a dense network of sites, Inetum partners with major software publishers to meet the challenges of digital transformation with proximity and flexibility. Driven by its ambition for growth and scale, Inetum generated sales of 2.5 billion euros in 2023.

Country

Romania

Location

Bucharest/Hybrid

Contract type

Permanent contract

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General terms and conditions

We reserve the possibility to change or withdraw a vacancy at any time and without the need to systematically inform candidates.

The candidate commits to the sincerity of the information provided, Inetum reserving the right to verify it and to stop the recruitment process in case of legitimate doubt.

Applying for a job and starting a recruitment process does not create an obligation for Inetum to offer a work contract.

We reserve the right to evaluate the adequacy of your profile with the expectations of Inetum.

Making comments that are disrespectful or prohibited by law, whether in writing or orally, stops the recruitment process, without any other form of communication; Inetum reserve the right to take legal action in the event of prejudice.

Personnal Data Consent

By being integrated into the base or by applying to a vacancy at Inetum Romania, the data controller, you authorise us to collect your personal data and to use it for the purposes of a recruiting process and all hiring procedures.

We will collect and process the following data: your surname, first name(s), age, postal address, email address, phone number, former position(s) and/or current position (hereafter referred to as your “Data”). In addition, your Data will be used to contact you and process your application.

You are not obliged to provide this Data. Your Data is processed on the basis of your prior consent to this processing. If you refuse consent, your Data will be deleted from all our databases. However, please note that any failure or refusal to provide your Data will cancel the application process.

To exercise your rights or to make any other requests concerning the processing of your Data, contact us directly, using the following email dpo.ro@inetum.com.

For the purposes of these provisions, your Data may be retained for a maximum period of 24 months. Upon expiry of this period, you will receive an email asking you to update your Data. If you do not respond within 30 days, your Data will be deleted from our databases.