Mission

• Taking ownership of customer issues reported and seeing problems through to resolution
• Maintain optimal level of customer satisfaction and identify all customer issues and recommend appropriate resolution
• Providing 2nd-level support by:
  • Researching
  • Diagnosing
  • Troubleshooting
  • Identifying solutions
  • Carrying out configurations
  • Performing upgrades
  • Carrying out migrations
• Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams
• Write and maintain documentation
• Being part of a 24-hour standby team

Profile

• 2-4 years of direct experience in day-to-day administration of and maintaining data backup & recovery solution in a production environment.
• Primary Storage : experience with storage products of  HPE 3PAR , NETAPP ,  DELL
• Secondary Storage : experience with Commvault, Veeam Backup & Replication
• Does your experience extend beyond system administration and operational work?
• Can you independently implement small adjustments designed to provide support further down the line?
• Do you put the client first in everything you do. After all, the end-goal is never technology itself…
• Are you eager to learn and ambitious? If you like to keep your skills up-to-date on your own time, you’ll thrive in this role.
• Do you have Microsoft certifications or are you up for obtaining them?
• Are you a real team player, but perfectly fine working on your own?
• Are you a people person, always up for sharing knowledge with your colleagues?
• Are you flexible and stress resistant?
• Fluency in (technical) English (spoken & written)

Inetum-Realdolmen Managed Services Operations provides Managed Services for multiple customers across Europe on a 24 by 7 basis. Managed Services Operations is structured on 3 main levels of technical competence: Support Technician, Support Engineer (system administrator) and System Engineer. The 3 levels act as a team to ensure customer satisfaction.

As a System Engineer (2nd Line Support Engineer), you will ensure the Operational IT infrastructure is maintained at the highest standards. You will work with your IT colleagues and manufacturers on the development and revision of the IT system support strategies in order to ensure our SLA and system availability targets are met, and our Service Performance is brought to a higher level.

Organization

Inetum is a European leader in digital services. Inetum’s team of 28,000 consultants and specialists strive every day to make a digital impact for businesses, public sector entities and society. Inetum’s solutions aim at contributing to its clients’ performance and innovation as well as the common good.

Present in 19 countries with a dense network of sites, Inetum partners with major software publishers to meet the challenges of digital transformation with proximity and flexibility.

Driven by its ambition for growth and scale, Inetum generated sales of 2.5 billion euros in 2023.