Technical Support (Cleva)
Technical Support (Cleva)
Open-ended contract
Mission
Configuration, integration, and testing of components, programs, and application modules;
Diagnosis of incidents in application modules installed at customers;
Ability to autonomously resolve medium complexity requests;
Preparation and validation of documentation for the Knowledge Base;
Collaboration in internal training and support provision to customer users;
Participation and provision of support services to customers, as requested;
Preparation of periodic service delivery reports;
Adding all necessary minimum information for successful screening;
Communicating resolution of requests to the customer;
Traveling to customers, when necessary.
Profile
High school diploma (professional technical course) or degree in the field of computer science;
Basic knowledge of DB2 and/or SQL Server;
Basic knowledge of the english language;
Ability to analyze and learn;
Communication and presentation skills;
Good time management skills and sense of responsibility;
Emotional control, flexibility, and adaptability;
Team spirit.
What we also valued (optional):
ITIL training/ Basic knowledge of AS400 and Windows/ Basic knowledge of programming and networks/ Knowledge of insurance or some Cleva solution or module.
Organization
We are an agile and international digital consulting group. In the post transformation digital era, we strive to enable each one of our 27 000 collaborators to renew themselves continuously by positively living their own digital flow.
Each one of them can: shape their career path according to their preferences, undertake pragmatically to build a more positive word with their customers, innovate locally in 27 countries and harmonize their professional investment and their personal well-being.
Insurance software is at the heart of innovation and is full of challenges in areas as diverse as Application Development, Product Management, Project Management, Implementation of Solutions, Customer Support, among others.
All needing your talent every day.
Take a look at Cleva job offers and join us!