Mission

• Ensure the functionality and application management of banking/insurance services and take charge the requests from partner
• Take charge of incident management in conjunction with partner
• Analyze, integrate, manipulate & test data (e.g. input files)
• Provide interventions to limit malfunctions
• Ensure the processing of requests for daily living and other ad hoc operating requests
• Ensure the production of monitoring indicators for banking/insurance services within its scope
• Ensure the implementation and updating of operational documentation related to the activity
• Understanding of IT requirements and ensure the implementation of those requirements
• User support: requests for information or assistance regarding the use and operation of specific applications
• Ensuring the prevention of malfunctions (monitoring of services, development of procedures for monitoring the service, analysis and follow-up of incidents and problems in order to propose ways of optimization and improvement in collaboration with the clients and the project owners)
• Create controls or reports based on available data
• Participating in homologation monitoring committees and/or project committees
• Maintaining up-to-date documentation
• Taking charge of ad hoc work and monitoring requests
• Writing specific reports
• Ensuring permanence on the perimeter according to established schedules and internal organization

Perfil

• Experience in the support field with experience in incident management processes/tools
• Technical skills: Advanced Excel skills (VBA included), basic knowledge of SQL is a plus
• Open to learn new IT technologies (e.g. Qlik/Talend)
• Ability to analyze incidents and follow-up on incident instructions (communication, message, priority assignment, etc.)
• Good English level, spoken and written communication
• Autonomy, curiosity, accuracy
• A proactive and reactive attitude, team spirit and a desire to learn continuously
• Ability to analyze and synthesize
• Financial knowledge and functional case analysis skills preferred

Organización

Our Mission Statement
Digital and human resources at the center of the sustainable development of our society.
In a world of continuous transformation, accelerated by technological developments and societal challenges, it is necessary to adapt in an ongoing, agile way to meet the challenges of the future.

About Inetum, Positive digital flow
Inetum is a European leader in digital services. Inetum's team of 28,000 consultants and specialists strive every day to make a digital impact for businesses, public sector entities and society. Inetum's solutions aim at contributing to its clients' performance and innovation as well as the common good.
Present in 19 countries with a dense network of sites, Inetum partners with major software publishers to meet the challenges of digital transformation with proximity and flexibility. Driven by its ambition for growth and scale, Inetum generated sales of 2.5 billion euros in 2023.