Mission

• Ensuring the Service Desk service using various logging tools for handling, tracking, resolving or forwarding incidents, requests and changes
• Providing IT support and remote IT support
• Ensuring the follow-up of registered tickets in order to guarantee end-to-end SLAs

Profil

• 1/2 years of proven technical experience in troubleshooting and resolving IT issues
• Experience in Linux and/or Windows operating systems from an advanced user perspective
• Experience with remote access tools
• Experience in local network support
• Experience with Office 365
• Experience with ServiceNow
• On-site work regime

Organisation

Inetum is a European leader in digital services. Inetum’s team of 28,000 consultants and specialists strive every day to make a digital impact for businesses, public sector entities and society. Inetum’s solutions aim at contributing to its clients’ performance and innovation as well as the common good.

Present in 19 countries with a dense network of sites, Inetum partners with major software publishers to meet the challenges of digital transformation with proximity and flexibility.

Driven by its ambition for growth and scale, Inetum generated sales of 2.5 billion euros in 2023.