Mission

•  Lead the design and implementation of ServiceNow CSM solutions.
• Collaborate with stakeholders to gather and analyse requirements.
• Develop and maintain the product backlog and roadmap for CSM.
• Ensure alignment with business goals and objectives.
• Provide technical guidance and support to the development team.
• Define and adjust requirements of integration with other ServiceNow modules and third-party systems based on specific use cases.
• Build Low Level Design Documentation and estimate the implementation.
• Manage upgrades, including document review, awareness sessions, impact analysis, and testing.

Profil

• Possesses proficiency in the ServiceNow platform and CSM module, holding valid CSA & CSM CIS certifications.
• Translates business requirements into technical specifications and solution architecture
• Experienced in developing Low-Level Design (LLD) documentation for ServiceNow CSM.
• Demonstrates a strong understanding of customer service processes and ServiceNow best practices.
• Exhibits excellent communication and stakeholder management skills.
• Familiar with Agile methodologies and project management principles.

Benefits:

• Full access to foreign language learning platform
• Personalized access to tech learning platforms
• Tailored workshops and trainings to sustain your growth
• Medical subscription
• Meal tickets
• Monthly budget to allocate on flexible benefit platform
• Access to 7 Card services
• Wellbeing activities and gatherings

Organisation

Our Mission Statement

Digital and human resources at the center of the sustainable development of our society.

In a world of continuous transformation, accelerated by technological developments and societal challenges, it is necessary to adapt in an ongoing, agile way to meet the challenges of the future.

About Inetum

Inetum is a European leader in digital services. Inetum’s team of 28,000 consultants and specialists strive every day to make a digital impact for businesses, public sector entities and society. Inetum’s solutions aim at contributing to its clients’ performance and innovation as well as the common good.

Present in 19 countries with a dense network of sites, Inetum partners with major software publishers to meet the challenges of digital transformation with proximity and flexibility. Driven by its ambition for growth and scale, Inetum generated sales of 2.5 billion euros in 2023.

For more information, visit: www.inetum.com.