IT Application Support Specialist M/F
IT Application Support Specialist M/F
Indefinido
Mission
- As an IT Application Support Specialist your goal is to constantly provide 3rd level support, improve and scale our applications & platforms to deliver an exceptional experience to our customers.
- You will be responsible for the support, creation, monitoring, and automation of services infrastructure and pipelines while enabling and collaborating with product teams to efficiently deliver high-quality projects.
- Provide Level 3 technical support for applications.
- Investigate & resolve incidents related to applications.
- Conduct incident and problem management activities.
- Perform problem and root cause analysis for application production incidents and delivers the necessary resolution pack.
- Provide deployment support on lower environments: DEV, UAT, Prelive.
- Install, configure, maintain, and upgrade our infrastructure, applications, and platforms.
- Improve automation by building and maintaining CI/CD pipelines, automation scripts.
- Patch & resolve vulnerabilities for applications and platforms.
Perfil
- Hands-on experience with Kubernetes, Open Shift or EKS
- Hands-on skills in Linux systems
- Experience with web application servers and load balancers (any of: F5, Nginx, Apache), databases (any of: MySQL, PostgreSQL, Oracle).
- Experience with Docker methodologies and delivery.
- Experience with monitoring, logging, and alerting technologies (ELK stack and Dynatrace preferred).
- Hands-on experience with GIT
- Knowledge of building and supporting CI/CD pipelines.
- Experience in agile practices.
- Previous production support experience, with can do mind-set and attitude and hands-on mentality.
- Strong written and verbal communication in English.
- Nice to Have
- Experience with cache technologies (Redis), queue and streaming technologies (Kafka, IBM MQ, SQS).
- Experience with NoSQL technologies (Cassandra)
- Experience working in an Agile team with Jira and Confluence.
- Hands-on experience with several of: Ansible, Shell scripting, Python, Groovy, Jenkins
Organización
Our Mission Statement
Digital and human resources at the center of the sustainable development of our society.
In a world of continuous transformation, accelerated by technological developments and societal challenges, it is necessary to adapt in an ongoing, agile way to meet the challenges of the future.
About Inetum, Positive digital flow
Inetum is a European leader in digital services. Inetum's team of 28,000 consultants and specialists strive every day to make a digital impact for businesses, public sector entities and society. Inetum's solutions aim at contributing to its clients' performance and innovation as well as the common good.
Present in 19 countries with a dense network of sites, Inetum partners with major software publishers to meet the challenges of digital transformation with proximity and flexibility. Driven by its ambition for growth and scale, Inetum generated sales of 2.5 billion euros in 2023.