Mission

• This role creates trust by consulting business for IT services and solutions in own region for own area functions and own business processes.
• Maintain and improve business satisfaction and confidence in IT through effective, efficient and secure IT service delivery. Minimize the impact of service outages to avoid costs and penalties

Main Responsibilities

• Responsible for building IT services
• Understanding the client's business needs
• Providing advice on technology best practices.
• Planning a timeline for completion of projects.
• Business partnering for Business Process Owners/Managers
• Contribution to incident management and problem management

Additional Responsibilities

• Process management and governance for IT Service Operation
• Management of incidents, problems, access, events and request fulfillment
• Account for and streamline of operational services across business processes by driving continuous improvement (integration)
• Monitor external partners on operational level
• Responsible for crisis coping Service Level Fulfillment (operate by design)
• Contribute to establish a high-performance IT organization

Profil

• Languages: Advanced level of English. Skills in an additional major language are welcome.
• University degree in IT or equivalent combination of education and experience
• Effective internal and external communication within complex area / project
• Medium-sized projects with medium complexity and resource requirements
• Enables IT and contributes to digital business innovations

Functional knowledge

• Professional in Network Systems (CISCO, DELL, AVAYA, PRTG, APC
• Wireless Network, Local Network, Internet connectivity, Proxy (Z-Scaler), WAN connectivity (MPLS, Site-2-Site), Firewalls (Cisco ASA, Firepower)
• End-user VPN (Palo Alto, CISCO), Switches, Routers, Proxy, RADIUS, DHCP, DNS, Riverbed, SD WAN, WAN/LAN Security, Python
• Intermediate in Office productivity Software (MS Office / O365 Suite: Excel, Word, PowerPoint, Visio, Outlook); Asset & License Management Metrics (Microsoft, SAP, HFM, PDM Systems)

Leadership

• Proactive leadership role within the team / Scope of problem solution
• Input on IT architecture (often) and strategy (seldom)
• Internal thought leader for colleagues with less experience
• Trains/mentors senior professionals, professionals & project managers
• Enables changes in IT and contributes to change in business

Business process knowledge – nice to have

• Intermediate in financial processes (Financials, IFRS/US-GAAP, local GAAP, Controlling, Treasury, Tax, Customs, Legal, Analytics, Corporate governance)
• Logistics processes (handling unit, operational logistics, customs, complaint management logistics, in-/outbound logistics, warehouse logistics, packaging/delivery)
• Production processes (daily scheduling of production, material resource planning (MRP), machine/prod. Maintenance)
• Sourcing processes (NPM /direct material, SRM processes, Supplier RFQ, Supplier Management, Order fulfillment)
• Basic Automotive Processes (JIT/JIS, Supply Chain, Delivery Order, Advanced Shipping, Invoicing)

Organisation

Our Mission Statement
Digital and human resources at the center of the sustainable development of our society.
In a world of continuous transformation, accelerated by technological developments and societal challenges, it is necessary to adapt in an ongoing, agile way to meet the challenges of the future.

About Inetum, Positive digital flow
Inetum is a European leader in digital services. Inetum's team of 28,000 consultants and specialists strive every day to make a digital impact for businesses, public sector entities and society. Inetum's solutions aim at contributing to its clients' performance and innovation as well as the common good.
Present in 19 countries with a dense network of sites, Inetum partners with major software publishers to meet the challenges of digital transformation with proximity and flexibility. Driven by its ambition for growth and scale, Inetum generated sales of 2.5 billion euros in 2023.