Mission

• Manage CMDB health;
• Review the existing configuration: attributes, flow, CIs, Groups, Teams, etc;
• Prepare the CMDB to be able to implement effectively ITSM in ServiceNow;
• Improve business processes and manage continuous improvements projects;
• Propose automation whenever possible;
• Manage Technical documentation;
• Coordinate upgrades and changes to ServiceNow instance;
• Manage permissions and accesses (roles, users and groups);
• Maintain instance performance by regular checkups;
• Troubleshoot day-to-day operations and system issues
• Deploy update sets from non-prod environments;
• Set-up automatic notifications and alerts;
• Set-up and schedule reports;
• Develop and manage standard load template to import data;
• Provide process training to business owners.

Profile

• Bachelor’s degree in computer science or equivalent;
• Experience of minimum 5 years on a similar role;
• Proven experience with ServiceNow (configuration, administration, development, management and deployment);
• Strong knowledge on CMDB modules - CMDB configuration, administration and usage;
• Experience in ServiceNow ITSM and workflows;
• Experience with Javascript, HTML, XML and Web services REST, API, SOAP;
• Knowledge in Infrastructure and ITOM;
• ServiceNow CSA Certification and ServiceNow CMDB Fundamentals;
• Knowledge of ITIL best practices;
• Good level of English.

Organization

Inetum is a European leader in digital services. Inetum’s team of 28,000 consultants and specialists strive every day to make a digital impact for businesses, public sector entities and society. Inetum’s solutions aim at contributing to its clients’ performance and innovation as well as the common good.

Present in 19 countries with a dense network of sites, Inetum partners with major software publishers to meet the challenges of digital transformation with proximity and flexibility.

Driven by its ambition for growth and scale, Inetum generated sales of 2.5 billion euros in 2023.