IT Service Management - ITSM
IT Service Management - ITSM
ServiceNow ITSM solutions will transform your IT services and align them to your business needs.
Resilient service experiences
For 9th year in a row, in 2022 ServiceNow has been recognized as a Leader in the Magic Quadrant for IT Service Management Platforms by Gartner. With ITSM you can allign your IT and business objectives with focus to provide real value to the customer. Consolidate legacy technologies and improve your efficiency on all levels.
Streamline your IT processes, such as Incident, Problem, Change, Request, and Configuration Management, and free your employees to focus on the most critical tasks. Leverage your shared data and analytics for better-informed decision-making.
Reshape the employees' and customers' experience with AI-powered self-service at trier disposal. Automate support for ordinary requests about products and services with ServiceNow Virtual Agent and Mobile Agent on every channel, anytime, anywhere.
Use built-in best practices and AI-assister workspace to empower your teams to reach faster resolutions and gain insights. Consolidate all your data in one place to ensure complete visibility for your employees and customize the space according to your specific needs.
Allow users the flexibility to reach you at every point of touch with in-person or remote mobile support. Manage the demand easily by providing online access to book and manage appointments, set reminders, and more.